the ceo magazine, risk taking,

In December of 2014, Discovery Channel aired a special called “Eaten Alive.” The program featured Paul Rosolie, a “naturalist” who planned to don a snake-proof suit and live through getting swallowed by a 20-foot-long anaconda. Apparently, the goal was to provide Rosolie the insider (pun intended) perspective of a snake’s digestive processes.

the ceo magazine, customer service,
Andrew Wells and Kathy Chiang, Monetizing Your Data: A Guide to Turning Data into Profit-Driving Strategies and Solutions

How intelligent is your company about your customer?  Do you know enough about them in order to create a personalized customer experience?  Understanding your customer through deep intelligence enables you to drive the right actions and experiences that can make the difference in your ability to compete in the marketplace and win with the customer.   In today’s world, competing on price alone cannot win at checkout.  You need to create a unique customer experience that separates you from your competition.  This could be your customer service, return policy, quality of your product or services, or designing a bespoke experience. 

the ceo magazine, stress management,
Denise R. Green Founder, Brilliance Inc.

Your people are suffering -- but they won’t tell you until it’s too late.

Recently, a CEO received public praise when he tweeted his appreciation and approval to an employee who announced to her team that she’d be taking two days of sick leave for her mental health. While the news article focused mainly on the CEO’s admirable response, the more amazing story was the manager’s honesty. 

Leaders aim to make their mark on business operations, imprint their philosophies on their staff, leave their legacy on the organization.  They hope the team will remember their leadership as unique, profitable, and pleasant.  Understandable goals.

But all too often, new leaders start out with similar clichés and concepts—lines that set their staff members up for disappointment, if not downright disengagement, rather than the intended productivity boost.

Do these new-leader clichés sound familiar?

the ceo magazine, data security,
David Zimmerman, CEO, LC Technology International

A recent headline about the exposure of voter records by a contractor working with the Republican National Committee (RNC) turned heads due to the size of the breach (nearly 200 million potential voters) and how such information was stored in an unsecured cloud account. The records could be browsed without any login at all, exposing them for all kinds of illegal activities. The exposure underscored the need for multiple layers of security needed to manage private data, and the brand damage that comes with failing to protect that information.

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