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Colin D. Baird, Vice President, Sullivan Curtis Monroe

Gemba is a Japanese term used in the lean world to define "the place where things are happening", and genchi genbutsu means "go and see for yourself". In American terms we might refer to it as Management By Walking, or Get Your Boots On.

CBS television has a hit show in Undercover Boss. The premise is that executives visit locations away from their offices where they don a different identity.  Employees not recognizing the boss are willing to give them far more accurate information about what it's like to work for the company than the boss gets from his own leadership team. 

When it comes to accepting direction, star performers, especially those in the major leagues of their industries, show caution and restraint. They offer raw talent, expertise, discipline, and excellence, so they want to see the same qualities in those who lead and teach them. Members of the St. Louis Cardinals see these traits in their hitting coach, John Mabry.

Todd C. Williams, Founder & President, eCameron, Inc.

Turning vision into profitability takes equal parts of leadership and management.   Understanding which parts to use is the challenge. As leaders we set the vision and define the corporate culture. If we do not imbue the qualities that build trust within our company and with our customers, growth will be elusive.  Nowhere is this more evident than when your company’s capabilities need to change and you start a corporate wide initiative. 

In the next week or so, I wanted to write about the need for CEO Coaching. I will identify seven concrete reasons why CEO’s need a coach. I begin with reason #1 below, “It’s Lonely at the Top”. But, first: An interesting study was just released by Stanford University/Miles Group that identifies the massive gap between CEO’s being receptive to coaching (i.e., 95%) and the percentage who actually receive coaching (i.e. less than 33%). 

ceo magazine, small business

About a week ago our IT supplier sent an e-mail to everyone on my staff warning them about a computer virus. It certainly was not the first such notice we have gotten, but it was by far one of the scariest. The virus is called Crypto Locker and is a ransom ware virus. Once on your computer it encrypts your files and demands $100-$300, or more, in order to decrypt them. The payment is due in 100 hours. The hackers are literally holding businesses and individuals hostage

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