ceo magazine, customer service
Shep Hyken

Why should customer service be important to the CEO, or other executive leadership in a company? They typically don’t deal directly with customers. True, but they influence everyone in the company who does. They are the role models that others look up to for guidance. Virtually all employees emulate their actions. In short, customer service should be very important to the leadership of an organization.

ceo magazine, leadership

Why do most training programs fail to change behavior? One of the main reasons is most of the programs focus on the characteristics of leadership. These are generally vague concepts that encapsulate a list of desirable attributes, such as, charisma, vulnerability, confidence etc., which are often unattainable or at odds. That is, they require an individual to move across a rather broad spectrum of abilities or to go against his innate styles.  

ceo magazine win-win
Toine Knipping, CEO and Co-Founder, Amicorp Group

When we were kids, we experienced the world as big and full of wonders. Anything could be a toy; anything could be fun. Then we were taught that some objects were not ours to play with, as they belonged to our siblings or friends. That birthday pies and cakes were small and the biggest piece needed to be fought over. At school we were tricked into competition with our class mates, and we ended up being classified.

Steven Mundahl, CEO and Sharon Massoth, Psychotherapist

Having an aptitude for leadership usually shows up early in life. Yet our greatest strengths also contain elements of our greatest weaknesses. Risk-taking is a good example. (I put a risk-taking quiz on my website for that reason.)

The ability to take good calculated risks can also turn into reckless behavior unless you have a strong “inner coach” at the helm.  We only need to read the morning headline of the latest “outed” leader to ask ourselves:

ceo magazine stress management

As a health coach, I am always preaching the importance of getting your vitamin levels tested.   All vitamins and minerals perform a certain function in the body. Therefore, it is important that we are getting all the vitamins and minerals that our body needs to sustain life.  Deficiencies can come up for any number of reasons. Sometimes our body doesn’t absorb vitamins or minerals like it should, resulting in a deficiency.  In the past two weeks, I had a very personal experience come up with my mother and it was a very scary one.   

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