the ceo magazine, customer service,
Chip R. Bell

Walk into Sewell Lexus in Dallas, Texas.  A huge overhead light shaped like an upside-down diamond…bathes the bone-colored tile of the showroom in a soft glow. Offices are done in rich mahogany paneling. Large plants are everywhere, plus colorful fresh flowers. The sitting area has overstuffed leather couches centered on a rich oriental rug.  If this were a home it would be in Architectural Digest! You realize you are in a classy place when you are warmly greeted by everyone like you are guest in their home, not like easy prey for salespeople in search of a kill.  

the ceo magazine, leadership qualities,

There is no one alive who is more youer than you. – Dr. Suess

Authentic leadership is the buzz right now. And thank goodness. Who would argue with the value of having employees being truer to themselves. Indeed, at the core of the authenticity movement is the belief that people already possess a brilliance; and by bringing out their greater strengths the business and the person benefit. That’s powerful for enabling your team to deliver big outcomes.

the ceo magazine, leadership qualities,
Hugh Blane, President, Claris Consulting

I was a jerk of a leader. I’m not proud of it, but it’s true. At twenty-seven I got the job of my dreams. I had the title, status, authority, compensation and confidence of the Chairman of The Board and was viewed by the owners as the golden child. I was recruited to lead the company through a period of transformational growth and would be rewarded handsomely for doing so. This job was my big break career wise as well as financially.

There are many factors that go into the gender pay gap and the lack of gender diversity in senior leadership teams of most major organizations.    While there are many cultural, historical and structural reasons for this, the idea of limiting beliefs is one that Michelle Thomas, the Global Leader of Inclusion and Diversity at MARS, believes is one of the most significant reasons.

Granted, leaders gain visibility for their message by speaking at a major industry event, international conference, or even a local community affair. But just as with movies, games, and apps, leaders increase their popularity and influence to a tipping point when employees share their opinions of that leader with their colleagues.

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