the ceo magazine, leadership qualities,
Judith E. Glaser, CEO, Benchmark Communications, Inc.

Conversational Intelligence as a Vital Leadership Skill

Organizations are changing at a dizzying and constant pace, creating the potential for volatility, distrust, and fear. These qualities both manifest and are fueled by conversations: conversations between leaders, between leaders and employees, and among employees themselves.

the ceo magazine, business growth,

Each year I aspire to teach my clients lessons that will help them improve their personal and professional lives and their businesses. But what many of them probably don’t realize is that I simultaneously learn as I teach. And even though I’ve been consulting for more than thirty-five years, each year and each client has a new lesson to teach. Here are my top ten for 2016:

the ceo magazine, succession plan,
Tracy Benson, CEO, On the Same Page

Few quarterbacks enter their rookie season as the Dallas Cowboys’ Dak Prescott has this year – with the explicit support and mentoring from team’s reigning all-star Tony Romo, on the DL since the start of the season. Last week, the corporate world witnessed its very own parallel. Howard Schultz, Starbucks’ visionary leader and current Chief Executive, announced that he will relinquish that role to his carefully groomed successor Kevin Johnson in April.

the ceo magazine, leadership qualities,
Bob Kulhan, President, CEO & Founder, Business Improv

At first glance, “improvisational leadership” might seem to be contradiction in terms. Leaders are thoughtful, strategic people; improvisation is a comedic art form and a team sport in which no one person is greater than the ensemble. However, when you redirect the tenets of improvisation away from comedy and toward leadership, they help your team perform at its best—by postponing judgment, communicating and connecting, leveling status, and achieving mindfulness. Improv isn’t a replacement for strategic thinking; rather, it’s a tool to buttress and support thoughtfulness and strategy. And that crucial moment when planning and strategy collide with execution is where improvisation shines.

the ceo magazine, organizational culture,
Kay Kendall, CEO & Principal, BaldrigeCoach

The Baldrige National Quality Award is the nation’s only Presidential award for performance excellence. It is given to organizations that demonstrate sustained excellence across a variety of measures.  Having worked with 19 recipients as well as recipients of the top level awards from Baldrige-based state and regional programs, we have come to appreciate the leadership that guides these organizations to these achievements.

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