ceo magazine, customer service
Shep Hyken

Why should customer service be important to the CEO, or other executive leadership in a company? They typically don’t deal directly with customers. True, but they influence everyone in the company who does. They are the role models that others look up to for guidance. Virtually all employees emulate their actions. In short, customer service should be very important to the leadership of an organization.

ceo magazine, leadership

Why do most training programs fail to change behavior? One of the main reasons is most of the programs focus on the characteristics of leadership. These are generally vague concepts that encapsulate a list of desirable attributes, such as, charisma, vulnerability, confidence etc., which are often unattainable or at odds. That is, they require an individual to move across a rather broad spectrum of abilities or to go against his innate styles.  

ceo magazine win-win
Toine Knipping, CEO and Co-Founder, Amicorp Group

When we were kids, we experienced the world as big and full of wonders. Anything could be a toy; anything could be fun. Then we were taught that some objects were not ours to play with, as they belonged to our siblings or friends. That birthday pies and cakes were small and the biggest piece needed to be fought over. At school we were tricked into competition with our class mates, and we ended up being classified.

ceo magazine
Bobby Campbell Founder & CEO, 3 Interactive and Adkarma

Ten years ago, I took two big risks: I founded my first digital media startup company and became a volunteer firefighter. It was a difficult decision at the time. At the same time I was launching my first company, I was making a commitment to one of the most highly regarded volunteer firefighting organizations in the country. I found that becoming a firefighter helped me become a more effective CEO and disruptive entrepreneur.

leadership tips ceo magazine

One day, he was sitting on top of the world with a $1-million salary and $5.5 million in stock options. The next day, his board asked him to resign in shame and embarrassment after being caught in a lie about a degree he said he had earned in the early 1980s from Stonehill College in Massachusetts. Who am I talking about?

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