the ceo magazine, leadership
Dr. Judith Orloff, Assistant Clinical Professor of Psychiatry, UCLA

Are you addicted to power? Many leaders are, and it gets in the way of their personal and professional progress.

Apology speeches are best when they actually include an apology.

An apology needs to be an acknowledgment expressing regret or asking pardon for a fault or offense. An apology means something when the audience decides that it is authentic. The audience decides not the speaker. It is not an authentic apology until the audience identifies and accepts it as an authentic apology. Unless and until the audience decides that the apology is at the very least an “I’m sorry” and at the very most “I was wrong,” it does not count as an apology.

the ceo magazine, leadership
Jeremy Kingsley, President, OneLife Leadership

The Underground Railroad is a remarkable chapter in American history. It assisted thousands of enslaved people-maybe as many as 100,000-in escaping to freedom under conditions of grave danger. And it did it with no formal leadership, structure, or staff.

As we commemorate Black History Month, it's an especially apt time to look at some of what the Underground Railroad can teach us about bringing people together to accomplish great things.

the ceo magazine, customer retention
Chip R. Bell, author, The 9½ Principles of Innovative Service

Organizations struggle to unravel the real reasons their valued customers leave.  Most gather explanations as a customer closes an account.  What they learn is almost always a tiny glimpse at a misleading symptom and almost never the accurate diagnosis of the true issue. For example, customers rarely leave because of price, changing needs, or poor quality.  Customer insights come from methods that unearth the truth rather than a conflict-avoiding excuse.  Customer forensics® is the deliberate study of the accurate reasons customers leave. 

This past week I read a book that offers business owners information that they can use every day. It’s called People Tools and the name does the content justice. There are lots of books about business. In fact, far too many with some unrealistic views about how a business owner can achieve success.There are also plenty of “self-help” books that seek to provide insight on how to live a more fulfilled life, something that many business owners struggle with every day.

Pages

Contact

Follow The Blog

   Email * 
Subscribe to Syndicate

Blog Categories

Blog Authors

kajabi
eclub

EC

ad5
ad6

ad7

ad8