There is no doubt about it. It is hard to keep things moving along during the holidays. Clients are busy trying to wrap up their year-end and are pressing with last minute requests before budgets disappear. There are projects that they need to get rolling in 2014 after the long holiday season. There are extended vacations. There are stops and starts because Christmas and the New Year fall within the week. Let’s face it… it is a wonder anything can get done. Staying productive during this or any holiday season requires a huge effort. There are a few different schools of thought about how to accomplish that.

ceo magazine

Back in the days of yore when I started my consulting career, diversity issues dominated the agendas of military social action groups and the burgeoning human resource movement. People wanted inclusion, equitable pay, and fairness in hiring and promotion. New terms like “affirmative action” and “quotas” started to creep into the vernacular, and people reacted with varying degrees of confusion, delight, and angst.

ceo magazine, customer service
Chip R. Bell

What would an Easter egg hunt be like if the location of all the eggs were clearly marked with a red flag?  How would you like receiving a birthday present without any wrapping or colorful bow to open...just a Post-it note on the box with a handwritten: “Thought you’d like this dark blue tie?”

ceo magazine, hiring
Ron West, author of “Corporate Caterpillars: How to Grow Wings”

By the time most business leaders utter those immortal words “you’re fired” they are usually massively relieved. It is often said that no leader ever wishes they had waited before firing an employee. Most wish they had done it much sooner. But does it really have to be that way? Is there no alternative? Actually, there are five things that you can do to avoid firing an employee.

ceo magazine, business growth
David Martin and Kathy Quinn

Successful growth initiatives require an organizational shift at two levels, above and below the surface level. Even something as seemingly obvious as prioritizing the customer in an organization where this has not historically been the case demands more than a detailed list of new customer-centric processes. Processes, which are the visible, above the surface level things, change activities and put the organization in motion.

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