the ceo magazine, efficiency
Philip Letts, CEO, blur Group

Businesses across the globe are waking from the slumber of recession with a resolve to march with the progress of technology, rather than amble in its shadow. We are witnessing the rise of what we call The Size Zero Enterprise – a business built on low costs and high revenues achieved through automation and smart deployment of manpower.

the ceo magazine, leadership
Joakim Ahlström, Author, How to Succeed with Continuous Improvement

            Imagine an organizational culture so strong you’d be certain to achieve your long-term objectives no matter what happens. Would you be willing to do ONE thing to make that culture reality?

            For managers at all levels of an organization time is a scarce commodity. I take this into account when they ask for my advice on how to develop an adaptable and continuously improving organization. This is what I tell them: "Ask your employees to always bring one improvement idea each to your recurring (weekly or monthly) meetings."

the ceo magazine, corporate culture,

“Culture,” the new buzzword of the financial recovery, has transformed from an ethereal, abstract otherworldly word to a blunt instrument for finding fault on myriad qualitative matters affecting the organization. When an individual, merger, or organization fails, culture takes the blame. We use the word fairly arbitrarily, citing it to explain why things don't change, won’t change, or can't change. It’s that subtle yet powerful driver that leaders strive—often futilely—to influence.

the ceo magazine, customer service
Stuart McKechnie, Author, The 4 Dimensions of Total Customer Service

The Customer Challenge is real, ongoing and is the dominant strategic issue to be managed. Our business world presents opportunities, threats, demands and influences that have characteristics that continue to change. We share our business world with others, including customers. It offers buying opportunities to customers and selling opportunities to suppliers. Customers and suppliers shouldn’t be worlds apart. Proactive management of business world guides organisational adaptation and change towards achieving strategic intent and meeting the customer challenge.

the ceo magazine, small business
Richard Milam, CEO, EnableSoft Inc.

Unless you are in the accounting field, the chances are good that this March you’ll be struggling alongside millions of other business leaders who are rushing to file their 2014 taxes on time. This can be a time of great panic as you or your finance team rush to get documentation together in order to meet tight deadlines. Besides late penalties, there are real opportunity costs to this sort of frenetic tax preparation process. Last-minute tax help is expensive, for one. Moreover, every minute you spend preparing taxes yourself or managing others takes time away from managing your organization.

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