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What CEO’s Don’t Know About Lost Customers

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Guest Blogger |
Entrepreneurship - Management |
Wed, 02/19/2014 - 21:52

Chip R. Bell, author, The 9½ Principles of Innovative Service

Organizations struggle to unravel the real reasons their valued customers leave. Most gather explanations as a customer closes an account. What they learn is almost always a tiny glimpse at a misleading symptom and almost never the accurate diagnosis of the true issue. For example, customers rarely leave because of price, changing needs, or poor quality. Customer insights come from methods that unearth the truth rather than a conflict-avoiding excuse. Customer forensics® is the deliberate study of the accurate reasons customers leave.

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Changing Roles: From Founding CEO to "Employee"

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Guest Blogger |
Entrepreneurship - Management |
Wed, 02/12/2014 - 00:09

Ben Straughan, Partner, Perkins Coie

Perhaps few times for an emerging growth company present more risk than the transition of a founder/CEO to "employee" status. This often happens later in the startup life cycle, when a company has funding and/or sales traction. The difference between a smooth and rocky transition can represent the difference between the success and failure of the company.

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The Entrepreneurial Journey

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Guest Blogger |
Small Business - Entrepreneurship |
Fri, 02/07/2014 - 00:36

James Sun, CEO, Pirq

“The joy is in the journey and not the destination.” When I hear this quote, I think about the roller coaster ride of entrepreneurship, where you have to enjoy the journey. I am currently the CEO and founder of Pirq, a digital loyalty and customer relationship management system for brick-and-mortar businesses. Pirq helps local businesses capture customer data and grow loyalty, increase spend amount per visit and expand the frequency of visits all through a digital punch card on the smartphone.

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Cut Your Taxes Using Your Excess Inventory

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Guest Blogger |
Small Business - Entrepreneurship |
Tue, 01/28/2014 - 18:58

Gary C. Smith, President, NAEIR

Excess, nonmoving inventory is a common business problem that, fortunately, also contains its own solution.

By donating that new, idle merchandise to charity, your business can earn a federal income tax deduction under Section 170 ( e )(3) of the U.S. Internal Revenue Code.

The IRS Code says that regular C corporations may deduct the cost of the inventory donated, plus half the difference between cost and fair market value. Deductions may be up to twice-cost.

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Eight Key Steps to Starting a Business

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Guest Blogger |
Small Business - Entrepreneurship |
Thu, 01/16/2014 - 22:08

Victoria Treyger, Kabbage

Everyone has great dreams of working for themselves but there are important steps to starting a business that you need to know in order to move your dreams to reality. Owning your own business means a lot of things, including freedom and flexibility. But starting your own business also means a lot of hard work, especially at the beginning.