Dianna Booher

Dianna Booher works with organizations to improve their productivity through clear communication and with individuals to increase their impact by a stronger executive presence.

The new CEO wanted to slug it out of the ballpark at his first all-hands meeting. Employees were watching the broadcast from around the globe. Obviously, engaging those assembled in the auditorium in front of him would be much easier. But he didn’t want to miss the first opportunity to gain their confidence that he could handle the job vacated by his predecessor.

Leadership has been the tip of everyone’s tongue of the last decade. From convention keynoters, to coaches, to political pundits, everyone insists they want a cadre of leaders to carry out their mission.

So for all the talk, techniques, training, and tips on the leadership topic, you’d think managers, executives, and professionals at all levels would have the concept down pat by now.  Not so.  A few are still off track.

Leadership Defined: It’s NOT a Position

Leaders think strategically, understand the critical link between focus and clarity, and appreciate the value of time.  So fewer and fewer are inclined to let others waste their time. Brevity has become a basic communication skill for professionals.

Here are six best practices as a leader:

Be brief when speaking off-the-cuff. Lectures are for the classroom. Make your point and move on. 

Both the CFO and the CEO stuck their hand into the air as I concluded my keynote and called for questions. “Why don’t employees communicate up in an organization?” There was a little more than a twinge of frustration in the CEO’s question.  The CFO added his nod of dismay.

It’s a common conundrum in the C-suite—even from the brightest leaders in the boardroom.  The issue deserves serious thought because when downward communication dominates, problems go unresolved and innovation stalls.

Did you ever play a game as a child when you made up the rules as you went along? I’m guessing that those evolving rules often proved to be a source of contention!

Leaders at work find the same to be true. When managers decide to disregard their moral compass as the official business handbook, they begin to make up the rules as they move along. Anything can happen, and the situation frequently proves to be a source of conflict.

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