Guest Blogger

Posts by Thought Leaders and Business Leaders who are not our regular bloggers but have valuable insights and personal stories to share with our readers.

Why Blunt Honesty Wins Every Time

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the ceo magazine, leadership
Gershon Mader, President of Quantum Performance Inc.

I’m sure you’ve seen this as many times as I have.  People sit around a meeting table, nodding agreement as their leaders explain the plan for a critical change initiative.  Once the meeting is over, they push back their chairs and drift towards their desks.  As they congregate at the water cooler, they open up to each other:  “That’ll never happen!”  “What a pile of crap!”  “I can hardly wait until the weekend.”

How to Become An Inspiring Leader

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the ceo magazine, leadership
Gordon Tredgold

When it comes to being an inspiring leader there are really only 2 things that we need to do.

  1. Create an inspiring vision
  2. Create belief that the vision can be achieved

When we create an inspiring vision we create the desire in our teams, or within ourselves, to achieve the dream. It becomes something that we want to do.  If the vision or goal doesn’t catch our imagination, then why would we make any effort to achieve it, there isn’t any real reason or personal satisfaction in achieving it, and consequently we probably wouldn’t even try to achieve.

Love is a Strategy

1comment
the ceo magazine, customer service
Jim Buchanan, Author, Winning Customer Love

How to Stop Workplace Behaviors that Hinder Your Success

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the ceo magazine, self management
Jude Bijou, Author, Attitude Reconstruction: A Blueprint for Building a Better Life
At work we display some of our worst behaviors. When an employee makes a mistake during a crucial, high-pressure period, we might get into a negative attitude and our mind screams, "He's incompetent."
 

The Service Edge

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the ceo magazine, customer service
J.E. Karp, Author, The Power of Service: Service Through the Eyes of Customers

THERE IS NO QUESTION THAT WHILE QUALITY AND VALUE MAY BRING THE CUSTOMER IN, GREAT SERVICE WILL BRING THEM BACK. Aside from increasing prices or decreasing costs, incremental sales increases result from two factors -- repeat business and new customers. The question is, what is it that makes people want to return? The dynamic of the visit is the primary contributing factor. That dynamic stems directly from the quality of their first service experience. A nice smile, strong handshake or some chat about golf, are not nearly enough.

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