the ceo magazine, leadership
Bruce Madnick, CPA & Managing Partner, Friedman LLP

Character should be a firm-wide priority regardless of industry. Having worked with clients in many industries over the years, I have come to realize that regardless of the space—retail, manufacturing, hospitality, e-commerce—the ones that were most successful didn’t merely pay lip service to character-related issues. On the contrary, they were a core part of their culture.

Many health clubs see an explosion of members every January 1. In conjunction with  a New Year’s Resolution to be more fit, Americans join fitness centers with the sincere or insincere belief that they will actually show up for a work-out.

As the weeks of a new year tick by, so does the motivation to start or end a work day with a work out. What if a New Year’s Resolution turned your eye inward rather than outward? What if your focus was on the internal you rather than the external you?

This past week we picked up a new client that had an immediate need for several videos. On less than a day’s notice two of my employees were on a plane on a Thursday to the client’s location.  Others back at the office started working on elements of the project. When the field team returned late Friday things were humming along. We had a plan.  We knew that included working on Saturday.  However, like most projects it turned out to be more complicated than anyone anticipated.

the ceo magazine, sales
Shelley F. Hall, Managing Director, Catalytic Management

When sales people fail to retain customers, the first thing to investigate is the signal management sends via compensation plans. Compensation plans tell the sales person where they should spend their time and effort. Human nature drives us to do what delivers rewards and money is a big reward. So if the compensation plan tells me that I get a higher commission for new business versus retained or repeat business, guess where I’m going to spend my time?

the ceo magazine
Gary Douglas

When I first started out in business, I didn’t have any money – not anything! I was struggling. I was TRYING to create money. I was TRYING to be successful. Not succeeding; just trying.

I had always been of the opinion that “someday I’ll get” or “someday I’ll have” and then I came across the book entitled The Penny Capitalist by James J. Hester. Hester’s point of view was not “someday I’ll have.” His point of view was, start today with what you’ve got to create the future you want.

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