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Is Your Employee Just a Jerk…or Is He Struggling with Mental Health Issues?

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Barbara Jaurequi |
Management |
Tue, 11/05/2013 - 12:14

Barbara Jaurequi, MS, LMFT, MAC

Why certain employees are “really difficult” to deal with isn’t always clear. Some are simply annoying or interpersonally inept. However, some difficult employees may be legitimately mentally ill and in need of professional intervention.

Consider that, according to the National Association of Mental Health, incidences of mental illness in the workplace are not uncommon. The NAMH reports that an estimated 26.2 percent of Americans ages 18 and older — about one in four adults — suffer from a diagnosable mental disorder in a given year. Many of these disorders can cause the sufferers to demonstrate symptoms remarkably similar to the personal traits of someone who is simply obnoxious.

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Customer Service in the C-Suite

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Guest Blogger |
Leadership |
Tue, 11/05/2013 - 00:12

Shep Hyken

Why should customer service be important to the CEO, or other executive leadership in a company? They typically don’t deal directly with customers. True, but they influence everyone in the company who does. They are the role models that others look up to for guidance. Virtually all employees emulate their actions. In short, customer service should be very important to the leadership of an organization.

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Rethinking Leadership Development

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Michael Vaughan |
Leadership |
Mon, 11/04/2013 - 22:17

Why do most training programs fail to change behavior? One of the main reasons is most of the programs focus on the characteristics of leadership. These are generally vague concepts that encapsulate a list of desirable attributes, such as, charisma, vulnerability, confidence etc., which are often unattainable or at odds. That is, they require an individual to move across a rather broad spectrum of abilities or to go against his innate styles.

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Creating a Win-Win Business Model

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Guest Blogger |
Leadership |
Mon, 11/04/2013 - 14:23

Toine Knipping, CEO and Co-Founder, Amicorp Group

When we were kids, we experienced the world as big and full of wonders. Anything could be a toy; anything could be fun. Then we were taught that some objects were not ours to play with, as they belonged to our siblings or friends. That birthday pies and cakes were small and the biggest piece needed to be fought over. At school we were tricked into competition with our class mates, and we ended up being classified.

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Reckless Behavior Signals the Need for an “Inner Coach”

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Steve Mundahl |
Self Governance |
Fri, 11/01/2013 - 19:16

Steven Mundahl, CEO and Sharon Massoth, Psychotherapist

Having an aptitude for leadership usually shows up early in life. Yet our greatest strengths also contain elements of our greatest weaknesses. Risk-taking is a good example. (I put a risk-taking quiz on my website for that reason.)

The ability to take good calculated risks can also turn into reckless behavior unless you have a strong “inner coach” at the helm. We only need to read the morning headline of the latest “outed” leader to ask ourselves: