Formulate, articulate, communicate, cajole, and inspire individuals and teams to collaborate to create a future that becomes your legacy.

ceo magazine, leadership

We’d like to think that if we met someone who didn’t have a conscience, we would size up the situation quickly and accurately. If we were to encounter the corporate equivalent to the fictitious Hannibal Lecter, the evil psychiatrist Anthony Hopkins made famous in Silence of the Lambs, we believe that, like FBI agent Clarice Starling, we would not only assess him accurately, we would know what to do to overpower him. And we’d be wrong.

ceo magazine, leadership
Dr. Albert de Goias

Leadership in business is not just the art of directing the motivated or motivating the confused or irresolute person.  It is about guiding the emotionally unstable to believe in themselves and tap into their unique insights.  A person’s real contribution is not driven by their ability to apply directives, but by offering valuable insights and a positive attitude.

ceo magazine, customer service
Shep Hyken

Why should customer service be important to the CEO, or other executive leadership in a company? They typically don’t deal directly with customers. True, but they influence everyone in the company who does. They are the role models that others look up to for guidance. Virtually all employees emulate their actions. In short, customer service should be very important to the leadership of an organization.

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