The people part of business operations.

With all the forms of communication we have out there you would think the world would be communicating better. We all know that is not true. Because we can communicate in so many ways, many of our communications aren’t complete, clear, or effective. We can type a quick text or send a quick email and get the communication off our desks or out of our heads. Often the message is incomplete and/or misleading. Then, because we are all communicating at a faster pace because of these tools, the volume that goes outbound and comes to us inbound gets us all overwhelmed and less attentive. I am probably not telling you anything you don’t already know.

the ceo magazine, business growth
Fred J. Conforti, Beyond Goals…Beyond LEAN

In over thirty years of starting, managing, growing, buying, and selling companies, along with a decade of consulting for more than a dozen companies, I have observed and catalogued the attributes that are most problematic for an enterprise to be successful. Any one of these shortcomings alone is not so bad. However, there can be several of these shortcomings that become apparent to one looking for them—but to which management may be oblivious.

the ceo magazine, leadership
Chip R. Bell

I arrived at the Ritz-Carlton Buckhead in Atlanta late in the afternoon at the end of a week on the road.  My dress pants needed pressing for an early morning keynote.  Dialing the hotel housekeeping department I was told that someone would be right up to get my trousers.  Moments later, a tiny Asian women in her mid-fifties knocked on my door.  When I gave her my pants she informed me she would have them back to me in less than an hour.  “If you have to leave,” she told me, “your pants will be waiting for you in your closet.”

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