The people part of business operations.

As executives we often have a plan. A quick new vision to execute. Seems simple enough. We explain it. Our smart employees nod their heads, taking the assignment with perceived understanding and we move on to the next order of business. But, then the outcome somehow leaves us…well, wanting. The following example illustrates why.

People are often surprised to learn I have nine children. And that they’re all from the same amazing woman I’ve been married to for 24 years. Even more amazing is that she’s stayed in great shape, wakes with a smile each day and still greets us with a sense of love and humor.

Depending on what decade you grew up in, you will likely remember a time when picking up a phone to make a long-distance phone call was a big deal. A really big, expensive deal. Video was for the likes of Hollywood producers or home-movie aficionados, but it certainly was not a tool most businesses would have access to using. And the Internet, cell phones and tablet devices were the stuff of crazy science fiction and cartoon characters like The Jetsons.

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