The people part of business operations.

the ceo magazine, business management

Study after study puts the failure rate of mergers and acquisitions between 70% and 90%.  Even when they don’t fail outright, they too often fail to delight. What steps can leaders take to make sure they don’t join the ranks of disappointing statistics?  It all starts with communication—before, during, and after the deal:

the ceo magazine, business management
Vivek Gupta, Chief Executive, Global Infrastructure Management Services, Zensar Technologies

In today’s increasingly global business landscape, employees interact with colleagues, customers and prospects from different parts of the world on a regular basis. The ability to connect with people from various cultures is key to creating strong business relationships. But it can be difficult to form a bond without an understanding of cultural nuances. CEOs of global organizations must have an understanding, beyond just the obvious factors, of the cultural nuances of the different regions in which their business operates. This takes more than just a few weeks of travel to a foreign country. Certain customs are ingrained from birth, which the casual observer probably wouldn’t notice. If not handled correctly, these cultural differences can lead to misunderstandings, conflict in the workplace, and ultimately lost revenue or profit.

the ceo magazine, leadership
David Berman, President, RingCentral
How RingCentral Maintains Core Values During Rapid Growth

When Vlad Shmunis, RingCentral’s founder and CEO, brought me on to his team, he asked me to lead the company’s growth with larger customers and rally the organization to the next level. In startup mode, the team was very small, fast and intense. As a public company, he knew it would be important to pull together with onshore and offshore teams in the U.S., Europe, China, Russia, Ukraine and the Philippines. In short, we needed to scale the business, improve alignment, and change the way we work and communicate among a global workforce.

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