The people part of business operations.

There is no doubt about it. It is hard to keep things moving along during the holidays. Clients are busy trying to wrap up their year-end and are pressing with last minute requests before budgets disappear. There are projects that they need to get rolling in 2014 after the long holiday season. There are extended vacations. There are stops and starts because Christmas and the New Year fall within the week. Let’s face it… it is a wonder anything can get done. Staying productive during this or any holiday season requires a huge effort. There are a few different schools of thought about how to accomplish that.

ceo magazine

Back in the days of yore when I started my consulting career, diversity issues dominated the agendas of military social action groups and the burgeoning human resource movement. People wanted inclusion, equitable pay, and fairness in hiring and promotion. New terms like “affirmative action” and “quotas” started to creep into the vernacular, and people reacted with varying degrees of confusion, delight, and angst.

ceo magazine, customer service
Chip R. Bell

What would an Easter egg hunt be like if the location of all the eggs were clearly marked with a red flag?  How would you like receiving a birthday present without any wrapping or colorful bow to open...just a Post-it note on the box with a handwritten: “Thought you’d like this dark blue tie?”

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