The people part of business operations.

ceo magazine, customer service
Chip R. Bell

What would an Easter egg hunt be like if the location of all the eggs were clearly marked with a red flag?  How would you like receiving a birthday present without any wrapping or colorful bow to open...just a Post-it note on the box with a handwritten: “Thought you’d like this dark blue tie?”

ceo magazine, hiring
Ron West, author of “Corporate Caterpillars: How to Grow Wings”

By the time most business leaders utter those immortal words “you’re fired” they are usually massively relieved. It is often said that no leader ever wishes they had waited before firing an employee. Most wish they had done it much sooner. But does it really have to be that way? Is there no alternative? Actually, there are five things that you can do to avoid firing an employee.

ceo magazine, business growth
David Martin and Kathy Quinn

Successful growth initiatives require an organizational shift at two levels, above and below the surface level. Even something as seemingly obvious as prioritizing the customer in an organization where this has not historically been the case demands more than a detailed list of new customer-centric processes. Processes, which are the visible, above the surface level things, change activities and put the organization in motion.

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