Everything you need to know about setting up, managing and growing small businesses. Veterans, as well as newbies share their stories and valuable lessons.

The Rules of How C-Level People Rule

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In communication the number three is an important number. From childhood we remember Ready, Set, Go, the Nina, Pinta and Santa Maria, and breakfast, lunch and dinner.

So it should come as no surprise that my most recent CEO lessons came in a series of three.

All I Want for Christmas…

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the ceo magazine, customer experience,
Chip R. Bell, Author, Kaleidoscope:  Delivering Innovative Service That Sparkles

As grandparents, my wife and I are in the middle of brainstorming cool presents for our three granddaughters.  Over the Thanksgiving holidays, we asked them for suggestions.  The 10 and 12 year olds took a clipboard and made a list, complete with brand names and model numbers.  But, the 8 year old took a completely different approach.  On the clipboard under her name she wrote, “Just surprise me!”

Give Your Company a Gift

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This time of year many are focused on the holidays, giving gifts to special customers and rewarding employees for the past year. I would suggest that this is the time to put something else on your “list”- a gift to your company.  As we close out the year, here are some suggestions for things you should consider.

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