the ceo magazine, customer service,
May McCarthy, Author, The Path to Wealth: Seven Spiritual Steps for Financial Abundance

Companies can differentiate themselves from others and gain market share by incorporating customer service DNA into their mission. To create an environment of customer service DNA, you need to partner with your stakeholders—namely employees, customers, suppliers, and your world—to help them succeed. In doing so, you will have a much easier time exceeding your goals to become a profitable company. How do you get your stakeholders to buy into this concept?

the ceo magazine, communication

In survey after survey, “communication” makes the top 3 list: why marriages end, why mergers don’t work, why management has difficulty leading employees through change, why employees leave an organization, why customers stop doing business with a firm.

Or, on the positive side, great communication is why marriages work, mergers go smoothly, employees embrace change, employees love their job and their boss, and why customers rave about the customer service where they do business.

the ceo magazine, customer relations,
Scott Spector AIA, Principal, Spector Group

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. -- E. Edwards Deming

We all know the above quote rings true, however time-crunched CEO's and their senior management teams often fall into the trap of forgetting to nurture what's right there in front of them. This happens even more so if their industry is competitive and they spend a good deal of time chasing new business leads.



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