Granted, leaders gain visibility for their message by speaking at a major industry event, international conference, or even a local community affair. But just as with movies, games, and apps, leaders increase their popularity and influence to a tipping point when employees share their opinions of that leader with their colleagues.

Pop quiz here:

  • Do you sometimes second-guess yourself about decisions until opportunities pass?
  • Do colleagues and clients frequently seek your opinion on their big decisions?
  • Do you often get feedback on the quality of your contributions in meetings?
  • Do those meeting ideas produce the results you intend?

Like artists, wise leaders analyze and focus on a situation or problem. Then they decide and act. And even then, as theologian and author Oswald Chambers put it: “It’s never wise to be cocksure.”

Forget all the blather about how companies love their customers. It’s just talk. I’m convinced that 90 out of 100 organizations simply tolerate customers. Their customers represent only a means to profit, and that message comes through loud and clear to those callers all too often.

Five recent examples from my own experience illustrate the point all too well:

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