4 Common Mistakes Businesses Make Online

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the ceo magazine, online business,
Kristen Gramigna, CMO, BluePay

You may be a small business, but customers expect you to have the same capacity as larger companies when it comes to technology, service and overall experience. Here are four common mistakes businesses make online, and how to avoid them.

Three Contrarian mCommerce Predictions for 2016

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the ceo magazine, mcommerce,
Ajay Kapur, CEO & Founder, Moovweb

In the coming year, we will continue to see rapid growth of mobile commerce. Here are three predictions that stand in contrast to the prevailing discussions around mobile payments, beacons, geo-targeting, Apple Passbook/Wallet, and native apps.

The 4 Dimensions of Total Customer Service

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the ceo magazine, customer service
Stuart McKechnie, Author, The 4 Dimensions of Total Customer Service

The Customer Challenge is real, ongoing and is the dominant strategic issue to be managed. Our business world presents opportunities, threats, demands and influences that have characteristics that continue to change. We share our business world with others, including customers. It offers buying opportunities to customers and selling opportunities to suppliers. Customers and suppliers shouldn’t be worlds apart. Proactive management of business world guides organisational adaptation and change towards achieving strategic intent and meeting the customer challenge.

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