One of the most important things a CEO must do is have skillful difficult conversations – holding people accountable, rolling out change people don’t like, pushing back with the board, and for those of you with teenagers, telling them “no” to something they really, REALLY, want.    I’ve trained and coached many CEO’s, and these are 4 common mistakes that they (and I) make that will trigger other people defensive emotions when having a difficult conversation:

As a CEO, are you investing in the development of Emotional Intelligence in your organization? If not, your competitors probably are.

Recently, there has been a resurgence in the popularity of Emotional Intelligence as evidenced in magazines articles – including Time, Inc. Magazine, Forbes, the Harvard Business Review and many more. In addition, the number of times the term Emotional Intelligence is being searched on Google has increased steadily over the past 3 years.