Cornelia Gamlem and Barbara Mitchell, Authors, The Essential Workplace Conflict Handbook

A common dilemma for many CEOs is whether their team members and the firm’s associates are giving them honest feedback or merely telling them what they want to hear. Are major problems being covered up? Are major problems being solved without making the CEO aware that there was a problem? Are major problems being brought to his attention, and if not, why not?

David Hassell

No doubt you’ve fine-tuned the art of communicating to your employees. But what about turning the tables the other way? Since employees are closest to your business, they are the most likely source of new and innovative ideas. Do you really know how to tap into that valuable resource and what to do with that data once you have it? Read on, to find out.