Juliet Funt, Founder & Owner, WhiteSpace at Work

My Jewish grandparents lived next door to the K-Street Deli in Brooklyn, where they made a rye bread praised though all the boroughs of New York. Every Friday my grandma sent my grandpa to buy one fresh loaf and all was right with the world. Except for when a certain, sexy Russian sales girl waited on him. Stanley was a timid man—a five foot nothing pharmacist. He would walk into the bakery, the little bell would ding, and he'd say, "I’d like one loaf of ‘dat great rye bread, please." She would thwap open the bag and toss in the bread. Then she’d turn to him, with just a hint of flour on her cleavage, and sensually say, “Vaddelse” (translation: "What else?")

Anne Grady, Author, 52 Strategies for Life, Love and Work

Every day, businesses of all size lose time, money and productivity when employees get sidetracked by drama due to emotional reactions to workplace situations.

As Inc. recently reported in The Shocking Cost of Workplace Conflicts, American workers spend more than two and a half hours per week trying to resolve conflict, which translates into $359 billion in losses for U.S. companies every year, according to task management software firm Workfront.