At some point in your career, you’re going to find yourself leading a team, department, division, or organization where you’re working with an employee who irritates you. Sometimes you know why. Often you don’t.

Have you ever met a manager who intended to motivate staff but instead demoralized them?  Most have no idea of their negative effect. And that’s definitely not their intention. In talking with such managers or those who report to them, what surfaces are habits, attitudes, practices, and skill deficiencies that lead employees to disrespect, disengage, and decide to leave them for a more pleasant workplace.

The first day I sauntered into Miss Amos’s English class, I was scared. Not because of the subject or because this was my first day in a big city school—I was startled by her face. My first thought: Did some terrible disease do this to her?

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