The first day I sauntered into Miss Amos’s English class, I was scared. Not because of the subject or because this was my first day in a big city school—I was startled by her face. My first thought: Did some terrible disease do this to her?

Janet wore a smile from the nose down; her eyes bore daggers. If I offered a Friday afternoon off for having finished a big project early, she “wished” it had been last week when she and her husband were headed out of town for the football game. 

When I ordered in pizza for everyone’s lunch to celebrate a staff anniversary, she had “hoped” for barbecue.

the ceo magazine, communication
Kim Christfort, National Director, Deloitte Greenhouses & Leadership Center for Clients

“Do unto others as you’d have others do unto you.” Interestingly, some version of this Golden Rule concept exists in more than 20 religions and philosophies around the world. For many applications, in work and in life, it makes a lot of sense. Unfortunately, it’s often not that helpful when it comes to deciding how to interact with people in a business setting.

The truth is that the majority of the population IS NOT just like you in terms of how they process information, how they make decisions, and how they like to communicate. And this is where the Golden Rule can trip you up.

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