the ceo magazine, customer service,
Chip R. Bell

Walk into Sewell Lexus in Dallas, Texas.  A huge overhead light shaped like an upside-down diamond…bathes the bone-colored tile of the showroom in a soft glow. Offices are done in rich mahogany paneling. Large plants are everywhere, plus colorful fresh flowers. The sitting area has overstuffed leather couches centered on a rich oriental rug.  If this were a home it would be in Architectural Digest! You realize you are in a classy place when you are warmly greeted by everyone like you are guest in their home, not like easy prey for salespeople in search of a kill.  

the ceo magazine, leadership qualities,

There is no one alive who is more youer than you. – Dr. Suess

Authentic leadership is the buzz right now. And thank goodness. Who would argue with the value of having employees being truer to themselves. Indeed, at the core of the authenticity movement is the belief that people already possess a brilliance; and by bringing out their greater strengths the business and the person benefit. That’s powerful for enabling your team to deliver big outcomes.

the ceo magazine, leadership qualities,
Les Trachtman, CEO, The Trachtman Group

The biggest challenge that a founder or early stage company CEO faces is oddly not survival of his company but how his role needs to change as his company grows and matures. Many leadership transitions (founders being fired) occur when the company’s needs grow faster or in different direction than the CEO’s capabilities. In fact studies have shown that the more quickly a company becomes successful, the more likely it is that its founder gets replaced.  Fast scaling organizations require a chameleon like leader who can acquire new skills as his environment changes.  Those that don’t are replaced. It takes a deep level of self-awareness for a CEO to realize this is occurring and a level of maturity not found in many to do something about it.  Knowing when to continue to climb the leadership value ladder and when to gracefully dismount is the key to avoiding an uncomfortable, abrupt and often destructive CEO transition.

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