the ceo magazine, change management,

We create organizational cultures as we go along, sometimes consciously, often unconsciously—but always through decisions. When leaders decide to build a powerhouse of excellence, they start by asking themselves what needs to change and what should stay the same.

the ceo magazine, business ethics,
John G. Taft, CEO, RBC Wealth Management

As Chief Executive Officers, we each have a responsibility to set the tone not just for our individual companies but for our industries and society at large.

I believe this is so in every industry, but in no sector is more so today than in financial services, where public perception, trust and confidence in the value of services we provide remains at all-time lows, even some seven years after the financial crisis of 2008-09.

People don’t remember things just because you told them it was important to remember. Even if they remember, they won’t change their behavior just because they were told it is the right and best thing to do. The most inefficient way of teaching is telling. In order for people to learn, they have to be emotionally engaged in the topic. This post shares what doesn't work as well as tips for what does.

Two ways of learning that don’t work well

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