the ceo magazine, business management

Study after study puts the failure rate of mergers and acquisitions between 70% and 90%.  Even when they don’t fail outright, they too often fail to delight. What steps can leaders take to make sure they don’t join the ranks of disappointing statistics?  It all starts with communication—before, during, and after the deal:

the ceo magazine, leadership
David Berman, President, RingCentral
How RingCentral Maintains Core Values During Rapid Growth

When Vlad Shmunis, RingCentral’s founder and CEO, brought me on to his team, he asked me to lead the company’s growth with larger customers and rally the organization to the next level. In startup mode, the team was very small, fast and intense. As a public company, he knew it would be important to pull together with onshore and offshore teams in the U.S., Europe, China, Russia, Ukraine and the Philippines. In short, we needed to scale the business, improve alignment, and change the way we work and communicate among a global workforce.

the ceo magazine, leadership
Chip R. Bell

A crowded Montgomery, AL city bus stopped at its usual spot and a middle-aged African-American woman boarded the bus.  As the bus pulled away, she realized every seat was taken and was prepared to take the trip on her feet.  But, something changed that stance.  Three different white men in three different locations on the bus simultaneously got up to give their seat to the woman. 

It was December 2013; exactly fifty-eight years after Rosa Parks refused to give up her bus seat to a white man boarding the city bus near the exact same bus stop.  It was a commentary on the unifying impact this “mother of civil rights” made through her non-violent act of courage.

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