Colin D. Baird, Vice President, Sullivan Curtis Monroe

Gemba is a Japanese term used in the lean world to define "the place where things are happening", and genchi genbutsu means "go and see for yourself". In American terms we might refer to it as Management By Walking, or Get Your Boots On.

CBS television has a hit show in Undercover Boss. The premise is that executives visit locations away from their offices where they don a different identity.  Employees not recognizing the boss are willing to give them far more accurate information about what it's like to work for the company than the boss gets from his own leadership team. 

Tru Pettigrew

Who are The Veterans, The Boomers, Gen X and The Millennials? They could easily be the names of different music groups. But these are the names of four distinctly different generations in America. These four generations make up the newest quartet sensation known as “Today’s Workforce”.