elephant

The workplace is filled with awkward situations that are hard to discuss. Perhaps there’s been an unpleasant exchange between co-workers and there’s a lingering undertone of anger. Maybe someone didn’t get the expected promotion and remain disappointed. Perhaps market conditions mean that bonuses were cut out this year. Maybe it’s best to not say anything? Maybe it will create an upset if we mention a touchy subject? Maybe it’s best to pretend like there’s nothing wrong? We are tempted to brush a big upset under the rug except that it doesn’t fit under the rug.

Both the CFO and the CEO stuck their hand into the air as I concluded my keynote and called for questions. “Why don’t employees communicate up in an organization?” There was a little more than a twinge of frustration in the CEO’s question.  The CFO added his nod of dismay.

It’s a common conundrum in the C-suite—even from the brightest leaders in the boardroom.  The issue deserves serious thought because when downward communication dominates, problems go unresolved and innovation stalls.

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