Empathy in Business Communication

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the ceo magazine, corporate communication,
Jill Lublin, Author, Profit of Kindness: How to Influence Others, Establish Trust, and Build Lasting Business Relationships

Business procedures and management decisions are based on facts and not emotions. As a consequence, business communication strategies are also based on quantifiable factors. This reality makes even the self-proclaimed value-based organizations hard to articulate empathy.

Conversational Intelligence®: A 2017 Leadership Imperative

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the ceo magazine, leadership qualities,
Judith E. Glaser, CEO, Benchmark Communications, Inc.

Conversational Intelligence as a Vital Leadership Skill

Organizations are changing at a dizzying and constant pace, creating the potential for volatility, distrust, and fear. These qualities both manifest and are fueled by conversations: conversations between leaders, between leaders and employees, and among employees themselves.

Are You Benefiting from Open-Minded Conversations?

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the ceo magazine. communication,
Ann Van Eron, Author, OASIS Conversations: Leading with an Open Mindset to Maximize Potential

I often see teams and organizations stalled because people are not speaking to one another. Sometimes they really don’t say anything and other times they speak in a guarded fashion that does not bring about innovation or real results.  

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