Chris Schafer & Brent Carter, Authors, Intrepid Professionals: How Principles from the Military Mindset Build Extraordinary Leaders, Teams, and Businesses
In a world where adaptation to chaos is a consistent requirement, leaders need an intrepid mindset - a mode of seeing, thinking, and acting that is hyper-vigilant. There are few challenging areas that need intrepid mindsets more than conflict management. The greatest business leaders we have observed leverage three principles that drive success in conflict management: intention, intelligence gathering, and creating a space for collaboration. This doesn’t necessarily mean jumping into an argument and throat punching a bully—okay, sometimes that is required, but not always. Instead, it means to engage in the reality of the conflict, to examine why the conflict exists, and to search out any overlooked context that could help resolve the conflict.