I am a frequent flyer on Delta Airlines. Fortunately I did not travel this week and avoided the system outage that resulted in hundreds of cancelled flights. Everyone is talking about how the disruption of service affected travelers and there is no doubt that the impact was significant. Others are speculating how this incident, and a similar one at Southwest, will impact these companies in the long-term.

I believe everyone loves to get something for free. But does it make sense to do giveaways or promotions? This is something that every business owner struggles with from time to time. I routinely get offers for a free iPad, free software, product samples or a trial membership. Pay attention to this last one because it is hard to get off the list when that trial membership automatically signs you up after thirty days.