the ceo magazine, organizational knowledge
Mostafa Sayyadi, Author, Leading Between the Lines

Today, technology has changed the business world ten-fold. Every day there is an easier way to process, access, and disseminate information. In fact, organizational competitiveness is positively associated with using technology and setting up useful business software and systems to enhance strategic decision-making. Executives can develop strategies to implement a series of basic research aimed at developing the technological capabilities of companies in the business environment. The fact that executives steer the strategic direction of organizations is indicative of empowering people and making them more responsive to the constant changes in technology that occur on a day-to-day basis. Workplace software is a web-based employee scheduling solution that increasingly facilitates organizational communication and improves the search for knowledge. When executives have people in place to manage technology and implement workplace software, the organization can see increased revenues, better satisfaction by improving employee engagement and creating effective customer-facing teams, and most importantly enhance organizational competitiveness.

Executives can implement this web-based employee scheduling solution to facilitate communication and enhance interactions among organizational members and departments. Knowledge sharing itself can develop more innovative climates and facilitate knowledge creation in organizations. Thus, workplace software plays a crucial role in improving knowledge creation through addressing dynamic scheduling needs and creating resource plans to optimize employee scheduling. Workplace software is also a resource that can develop and integrate organizational knowledge as the most strategic factor of competitiveness. As executives use expert systems for decision-making, workplace software becomes a decision-aid. Workplace software can be considered as a facilitator of the knowledge creation process through providing the essential infrastructures to store and retrieve organizational knowledge. Workplace software encourages people to embark on technological facilities, such as shared electronic workspaces, to provide new ideas and possible solutions for solving organizational problems.  

Executives can help employees propel new ideas and solutions to generate technological infrastructures to store and retrieve organizational knowledge. Executives are effectively a role model for their employees, and they are often admired and respected by subordinates. Thus, workplace software could be perceived as a critical resource by organizational members because an executive becomes a role model who uses workplace software to build shareholder value. Executives, therefore, serve as role models who highlight the importance of the application of workplace software to enhance organizational competitiveness. This affirms the strategic role of executives in the success of workplace software implementation in organizations, and considerable alignment between top management support and workplace software connects the two to develop and disseminate knowledge throughout the organization which, in turn, is an important factor of sustainable competitive advantage.

Therefore, executives can contribute to the major functions of workplace software, through enhancing learning and sharing knowledge by providing access to knowledge, and stimulating new ideas and knowledge generation, and improving knowledge capturing, storing, and accumulating, aiming at achieving organizational goals. Therefore, I place top management support as an important resource for effectively implementing workplace software in companies that is crucial for competitiveness.

In conclusion, this article offers practical contributions for managers at all levels of the organization. In this article, I stress that workplace software is a strategic resource for organizational portfolios. Many organizations still implement workplace software without sufficient top management support. When executives ensure the effectiveness of workplace software they increase control and lesson operational risk to proactively respond to environmental demand and delight customers with the best web-based employee scheduling solution.



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