the ceo magazine, executive development,
Larry Sternberg and Kim Turnage, Authors, Managing To Make A Difference:  How To Engage, Retain & Develop Talent For Maximum Performance

For very good reasons, numerous organizations have implemented a competency model as an important component of their executive development program. That sort of investment in people improves retention and engagement, and it increases a person’s capacity to add value.

I know many companies feel that if you don't take care of your customer, somebody else will. At Micrel, the semiconductor company that I ran for 37 years, I told my employees that they were number one. One of my strongest beliefs is that if you don't take care of your employees, they are not going to take care of your customers. Authentic service is a cascading concept.

~~Getting Great People and Keeping Them are Two Very Different Things

Part of the formula for a vibrant and sustainable culture is hiring inspired and talented people. But, it’s not enough for you to bring people on board who share your values and your purpose. You need to keep these people on board. In most cases, if you’re charismatic, passionate and compelling enough, you’ll usually be able to sell something to someone, whether it’s a product, service or a position within your company. The real challenge however is holding onto the client, or the talented employee. So what’s the formula?

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