Sales Vs. CSR—Natural Conflicts in the Workplace

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the ceo magazine, workplace conflict,
Claudia St. John, Author, Transforming Teams: Tips for Improving Collaboration and Building Trust

A client called recently with a major worry.  “We have a big problem with our customer service representatives (CSRs) not getting along with our sales people.  Our CSRs are not being supportive of the new sales associates that we just hired,” she shared.  “If our company is to survive, we need these new sales associates to be motivated and productive and I’m worried they may quit. Can you do anything to help?”

Yawn. Sales listless? Rally the troops!

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the ceo magazine, sales,
Kevin P. Glynn, Lighthouse Strategic Partners

As the business owner and often lead sales producer are you just not enthused anymore?  Is your sales force coming up with more excuses than sales?

Bugle call!  Perhaps it is now time to start retraining and motivating you and your sales force. The past several years have been difficult for most businesses. Many companies are just now beginning to emerge with the current economic improvements. Is it time to reengage and become more aggressive as sales people?

The Game has Changed for the Salesforce

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Thomas Freese

Sales used to be a relatively simple act. Sellers would go out into their respective territories, build relationships, probe for needs, and then espouse the value of their products and services. Don’t get me wrong—sellers are still doing all of these things, it’s just not that simple anymore, and here’s why.

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