emotional intelligence coaching

There is one thing you need to understand to be a great coach: Emotions drive behavior. Sounds obvious, but many leaders and coaches I work with don’t understand this. Most people try to coach, lead, influence (and parent) behaviors.  As a new leader and coach early in my career, I too was focused on coaching behaviors.

People put up with a lot of quirks in their leaders and coworkers just to reduce the drama and keep the peace. But lack of sincerity grates on the nerves. It’s like trying to satisfy hunger with cotton candy.

Two good questions to ask yourself periodically: What communication sound insincere? How can I become more inspiring and encouraging in the way I interact? Here’s a starter list:

Leaders like to think they know when and how to be direct. They should. Direct communication is good. Damaging communication, on the other hand, can destroy a relationship, partnership, sale, or reputation forever.

Why does one listener consider a comment “over-the-top” disrespectful, while another listener interprets the same remark as just “firm,” straightforward, even prudent?  Why does one media outlet report a politician’s statement as a huge blunder, while another outlet reports the same comment as appropriate and even justified? 

I am professional speaker and after my speeches, people often share stories about their leaders: both the good and the bad. At a recent keynote, I was surprised at the number of positive stories people were telling me about thier CEO. They built a picture of a leader who had led an amazing turnaround in culture and performance.

Few people admit to poor communication habits—much less habits that can cost them a promotion, a job, or a deal. Yet we’ve all seen the following bad habits in colleagues from time to time—and for some, they occur on a daily basis.  Guard against letting these creep into your own interactions with staff, peers, or partners:

10 Poor Leadership Communication Habits

1. Abrupt Topic Changes

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