Data. We hear repeatedly that data is critical to decision-making. This past week my company, Cynthia Kay and Company, partnered with the National Small Business Association on the 2017 Small Business Workforce and Labor Survey. I was particularly interested in sponsoring this survey because as the owner of a service business, my workforce is key to its success. And, we all know that there are a lot of challenges that we face that public policy and partnerships with educational institutions will either give us some relief or make it more difficult for us to be job creators.

Data. We hear repeatedly that data is critical to decision-making. This past week my company, Cynthia Kay and Company, partnered with the National Small Business Association on the 2017 Small Business Workforce and Labor Survey. I was particularly interested in sponsoring this survey because as the owner of a service business, my workforce is key to its success. And, we all know that there are a lot of challenges that we face that public policy and partnerships with educational institutions will either give us some relief or make it more difficult for us to be job creators.

the ceo magazine, managing employees,
Russ Riendeau, PhD, Partner, Jobplex

Labor markets are as tight. Talent wars are in full regalia and you’re top employee just gave you the “Hey, boss, can I talk to you for a minute” request, as they lean in your office, holding themselves by one hand behind your door frame. You know what’s coming: They are resigning.

Yep, the person says they have another offer to join a different company. All the standard clichés, reasons and accolades for you and organization are delivered, but, in the end “...it’s time I leave here” is the final appeal.

the ceo magazine, sales,
Rick Wong, Author, Winning Lifelong Customers with The Five Abilities

Whether you’re the CEO or a sales representative, you’re a seller. You know that in order for your company to be competitive, you’ve got to continually make new sales.

Still, it isn’t enough to just make sales. In this business environment, you’ve got to do such a stellar job for your customers that they return to you again and again – and become lifelong customers.

There’s just one problem: Such sellers are a minority.

the ceo magazine, mission statement,
Gary Morton, Author, Commanding Excellence: Inspiring Purpose, Passion, and Ingenuity through Leadership That Matters

Inspiring human beings to achieve the truly extraordinary requires something more than a mission statement. Well-constructed mission statements define the field of play, what the organization does on those fields, and what is unique about the organization’s approach; but they are typically too complex and lengthy to become a rally cry. Two organizations that accomplished what experts in their fields thought impossible exhibited a rally-cry-like internal ethos centered on an absolutely clear organizational purpose.  Task Force 4-68 (TF 4-68) that won an unprecedented nine of nine force-on-force engagements at the US Army’s grueling National Training Center (NTC) and device maker Stryker that grew earnings at a consistent pace of 20 percent or more for 28 consecutive years had simple, three-word goals that expressed their ultimate expectations. These goals communicated a defining commitment that went beyond a mission statement or even a mission statement on steroids. 

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