Bill Tibbo, Author, Leadership in the Eye of the Storm

As a leader, no matter your business sector, product, or service, you are faced with playing a major role in helping your people heal after a critical event. While healing is a complex process, you don’t have to be a counselor or therapist to put the right structures in place. You will definitely be engaged in returning your employees and your business to a functional state after a crisis, but your expertise need only be in people-focused crisis leadership, which is, at heart, a form of organizational healing. The following lessons are enduring: there are basic approaches you need to follow before, during, and after any organizational crisis.