The people part of business operations.

the ceo magazine, leadership, employee engagement,

Years ago, I worked for a boss who would have told you how much he admired, encouraged, and inspired discretionary effort. And he would have been wrong on all counts. However, he would have also told you that he went to great lengths to hire highly motivated people who would ensure his success as a business owner, and he would have been right about that. So, how did the wheels come off his plan?

Highly motivated people don’t need external forces to encourage them to go above and beyond. It’s in their DNA. But these same top performers can cease to perform when their bosses engage in demotivating behaviors, as my former boss did.

the ceo magazine, employee retention,
Nancy O’Keefe, Author, Fighting The Talent Battle: How To Update Your Arsenal and Win the War

Finding great employees is a top problem organizations struggle with today. It is getting more and more difficult to attract, motivate and retain employees with the skills that are needed in a fast-changing business and technological world. Business leaders should be looking for the problem solvers, the innovative thinkers, the adaptable leaders and those with strong emotional intelligence to build the skills into organizations that are needed today and will be needed tomorrow. These skills and characteristics are becoming harder and more expensive to find. It currently costs about 2x salary to acquire a new hire and that price tag is going up as the supply of those skills become scarce. 

Having Difficult Conversations Isn't Easy

One of the most important things a CEO must do is have skillful difficult conversations – holding people accountable, rolling out change people don’t like, pushing back with the board, and for those of you with teenagers, telling them “no” to something they really, REALLY, want.    I’ve trained and coached many CEO’s, and these are 4 common mistakes that they (and I) make that will trigger other people defensive emotions when having a difficult conversation:

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