The people part of business operations.

Leaders like to think they know when and how to be direct. They should. Direct communication is good. Damaging communication, on the other hand, can destroy a relationship, partnership, sale, or reputation forever.

Why does one listener consider a comment “over-the-top” disrespectful, while another listener interprets the same remark as just “firm,” straightforward, even prudent?  Why does one media outlet report a politician’s statement as a huge blunder, while another outlet reports the same comment as appropriate and even justified? 

I am professional speaker and after my speeches, people often share stories about their leaders: both the good and the bad. At a recent keynote, I was surprised at the number of positive stories people were telling me about thier CEO. They built a picture of a leader who had led an amazing turnaround in culture and performance.

Few people admit to poor communication habits—much less habits that can cost them a promotion, a job, or a deal. Yet we’ve all seen the following bad habits in colleagues from time to time—and for some, they occur on a daily basis.  Guard against letting these creep into your own interactions with staff, peers, or partners:

10 Poor Leadership Communication Habits

1. Abrupt Topic Changes

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