the ceo magazine, customer service,
Andrew Wells and Kathy Chiang, Monetizing Your Data: A Guide to Turning Data into Profit-Driving Strategies and Solutions

How intelligent is your company about your customer?  Do you know enough about them in order to create a personalized customer experience?  Understanding your customer through deep intelligence enables you to drive the right actions and experiences that can make the difference in your ability to compete in the marketplace and win with the customer.   In today’s world, competing on price alone cannot win at checkout.  You need to create a unique customer experience that separates you from your competition.  This could be your customer service, return policy, quality of your product or services, or designing a bespoke experience. 

the ceo magazine, digital revolution,
Paul Roehrig, VP & Global Managing Director, Center for The Future of Work, Cognizant Technology Solutions

Countless apps now make our lives more convenient and fun, but – let’s be honest – they haven’t really improved the more important elements of our lives, like how we bank, stay healthy, insure our families, educate our children.

But this is changing. Digital technologies – including AI, algorithms, bots, smart devices and big data – are beginning to impact not only things that are fun, but also work that matters. This includes game-changing productivity improvements that compress weeks-long processes into a blink, customize services that morph as we do, lead to more accurate diagnoses and predictions – the list goes on.

the ceo magazine, data analytics,
Tom Pohlmann, Head of Values and Strategy, Mu Sigma

Over the years, several studies have highlighted the shortage of data science talent in the private sector. But, what is causing this shortage? Is there not enough interest in the field, and if so, is there simply not enough clarity in available job roles to spur that interest? Or, are universities losing undergraduate talent to other disciplines?



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