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Five Tricks to Getting Rid of the Wrong Customers and Growing Exponentially

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Michael MacNair |
Sales |
Sat, 07/05/2014 - 01:00

Let me start by saying that if you are thinking of the “wrong” customers as the ones who are mean, hard to handle, and treat you disrespectfully, then just call them tomorrow and ask them to move on. These aren’t the wrong customers, they are bad customers. What I am talking about here are the wrong customers versus the right customers. The wrong customers are the ones you serve that do not take full advantage of your value proposition and simply disrupt your ability to focus on the right ones.

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A Lesson in Leadership from Sting

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Guest Blogger |
Leadership |
Sat, 07/05/2014 - 00:28

Meridith Elliott Powell, Founder & Owner, MotionFirst

Well like it or not, British musician’s Sting’s children are going to have to work for living. In an interview with the Mail Online the former front man for the 80’s band The Police, revealed that he has no plans to leave his children much if any of his $306 million fortune, fearing trust funds would be an “albatrosses around their neck.”

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And the Surveys Go On

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Linda Henman |
Management |
Thu, 07/03/2014 - 21:14

In the past week I’ve experienced a notable increase in people asking my opinion. That’s good news for a consultant who considers opinion-giving the coinage of her realm. But clients didn’t ask; businesses did.

As I checked out of the FedEx store where I’d bought envelopes, the nice clerk handed me a receipt and said, “Please take a few minutes to fell out the survey on the receipt. It will help me personally.” She seemed pleasant enough but not enough for me to have a vested interested in helping her. I just wanted envelopes.

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Power Profitability with a Starburst Approach to Talent Development

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Guest Blogger |
Management |
Wed, 07/02/2014 - 19:41

Don Maruska and Jay Perry

Did you know that 30 to 40 percent of talent lies untapped in even high performing organizations? Imagine the profitable results you would enjoy if your business could access that talent without spending a lot of money to do it.

You can tap this wellspring of riches once you pursue talent development not as a mechanistic process from the top down, but rather as a sunburst radiating from the individual out.

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“World Cup” Leadership Lessons

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Guest Blogger |
Leadership |
Mon, 06/30/2014 - 21:27

Jeremy Kingsley, President, OneLife Leadership

The FIFA World Cup is in full swing and the USA has a win against Ghana, a tie against Portugal, and even with a loss to Germany, the team is advancing to the next round. Soccer is suddenly everywhere! Of course, in most of the world it’s always everywhere. In the US, it’s popularity has been growing now that a couple of generations of American kids have grown up learning soccer in rec leagues, and later playing or cheering for high school, college, and professional teams, the momentum is obvious.