Chip R. Bell, Author, Sprinkles: Creating Awesome Experiences Through Innovative Service

Disruptors are getting a lot of attention these days.  They are the organizations that have recognized many organizations have reached the limits of incremental improvement as a means of competitive advantage.  The pursuit of innovation has replaced the singular quest for kaizen.  Continuous improvement has become a boring table stake about as exciting as preventive maintenance.

Daniel Korschun, Associate Professor at Drexel University & co-author, We Are Market Basket

The most famous chief executives are often quite charismatic and even a bit flamboyant. Richard Branson, Steve Jobs, Mark Cuban, and Donald Trump. But does a charismatic leader make for a well-functioning company?

Recent evidence points to a pretty weak relationship between charisma and performance. One study suggests that these CEOs can be too overconfident to listen to needed feedback. Part of the reason is that the most charismatic leaders can be narcissistic, focusing on their own success rather than that of the company and the people it serves.