John Manning, President, Management Action Programs, Inc & Author, The Disciplined Leader: Keeping the Focus on What Really Matters

As your company’s leader, there are a gazillion ways you can go about determining if your business is on track. But when it comes to understanding productivity, as in how productive your people are relative to the results they’re creating, the last thing you want is to go on a wild goose chase, trying to find out what’s working and what’s not.