Kevin McHugh, President, JKM Management Development

Despite the increased awareness dedicated to emotional intelligence in leadership, many toxic behaviors continue to exist everywhere from the warehouse to the conference room. Why haven’t we seen a big change in the way executives relate to one another? Despite the many books—including Travis Bradberry’s eye-opening Emotional Intelligence 2.0, which found that emotional IQ plummets when it reaches the C-suite—and despite the assessments and seminars, leaders still lean toward old habits. In board rooms across America, leaders openly berate, embarrass and publicly criticize subordinates. In toxic work cultures, passive aggressiveness is the rule, not the exception.