Todd C. Williams, Founder & President, eCameron, Inc.

Customer Relationship Management (CRM) implementations fail at an alarming rate. In fact, your implementation probably will not meet your goals either. I have heard of few that actually do meet their goals. Unfortunately, the primary reason is not software difficulties. Regardless of what Salesforce and Microsoft tell you, neither of their platforms are easy to implement. But the real reason they fail is a lot closer to home and may be looking at you in the mirror every morning.