the ceo magazine, employee management
Jeremy Kingsley, President, OneLife Leadership

The generation that by most definitions we call the Millennials are becoming well established in the workforce. They’ve paved the way for their elders to become more accustomed to tattoos, more appreciative of diversity, and less insistent on spending office hours in an actual office. So now it’s time to start preparing for the next round—the young people being dubbed “Generation Z.”

the ceo magazine, leadership
Gershon Mader, President of Quantum Performance Inc.

I’m sure you’ve seen this as many times as I have.  People sit around a meeting table, nodding agreement as their leaders explain the plan for a critical change initiative.  Once the meeting is over, they push back their chairs and drift towards their desks.  As they congregate at the water cooler, they open up to each other:  “That’ll never happen!”  “What a pile of crap!”  “I can hardly wait until the weekend.”

the ceo magazine, customer service
Jim Buchanan, Author, Winning Customer Love
the ceo magazine, customer service
J.E. Karp, Author, The Power of Service: Service Through the Eyes of Customers

THERE IS NO QUESTION THAT WHILE QUALITY AND VALUE MAY BRING THE CUSTOMER IN, GREAT SERVICE WILL BRING THEM BACK. Aside from increasing prices or decreasing costs, incremental sales increases result from two factors -- repeat business and new customers. The question is, what is it that makes people want to return? The dynamic of the visit is the primary contributing factor. That dynamic stems directly from the quality of their first service experience. A nice smile, strong handshake or some chat about golf, are not nearly enough.

the ceo magazine, delegation

CEOs have ideas. A lot of ideas, because we have a higher, and overall vision of what is going on in our organizations. Ideas that can, and do get shared with the great people we have surrounded ourselves with. What happens next with these ideas can make or break the pace of your progress.

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